About Us | Southern Performance IT

Our Story

Southern Performance IT was founded in 2010 with a simple mission: to provide Melbourne businesses with the kind of IT support that we would want for ourselves. No jargon, no runaround, just honest, professional service from people who genuinely care about your success.

Over the past 15 years, we have grown from a two-person operation to a full-service managed service provider, but we have never lost sight of what makes us different. We are large enough to handle enterprise-level challenges, yet small enough to know your name and understand your business.

Based in Melbourne's southern suburbs, we've built our reputation on reliability, responsiveness, and results. Many of our clients have been with us since the beginning—a testament to the relationships we build and the quality of service we deliver.

Our Values

Client-First Approach

Every decision we make starts with one question: "What's best for our clients?" Your success is our success, and we're committed to providing solutions that truly serve your business needs.

Excellence & Expertise

We maintain the highest standards of technical excellence. Our team holds industry certifications and stays current with the latest technologies to provide you with expert guidance.

Clear Communication

Technology should enable your business, not confuse it. We explain things in plain English and ensure you understand exactly what we're doing and why.

Integrity & Transparency

We build trust through honest advice and transparent pricing. No hidden fees, no unnecessary upsells—just straightforward service you can count on.

Proactive Service

We don't wait for problems to occur. Our proactive approach identifies and resolves issues before they impact your business, keeping you productive and protected.

Local Commitment

As a Melbourne-based business, we're invested in our local community. We understand local businesses and provide the personalised service that comes from being neighbors, not just vendors.

Our Leadership Team

Experienced professionals dedicated to your success

Michael Chen

Founder & Managing Director

With over 20 years in IT, Michael founded Southern Performance IT to bring enterprise-level service to Melbourne's SME sector. He holds multiple certifications including MCSE and CCNP.

Sarah Thompson

Technical Director

Sarah leads our technical team with 15 years of infrastructure and security expertise. She specialises in cybersecurity and compliance for regulated industries.

David Martinez

Cloud Solutions Architect

David brings deep expertise in cloud technologies and digital transformation. He's helped dozens of Melbourne businesses successfully migrate to modern cloud platforms.

Emma Wilson

Client Services Manager

Emma ensures every client receives exceptional service. With a background in both IT and customer relations, she bridges the gap between technical solutions and business needs.

Certifications & Partnerships

We partner with industry leaders and maintain the highest professional standards

Microsoft Solutions Partner

Certified Microsoft partner with expertise in Microsoft 365, Azure, and Windows Server environments.

Cisco Certified Partner

Authorized Cisco partner for networking solutions with CCNA and CCNP certified engineers on staff.

CompTIA Certifications

Our technicians hold CompTIA A+, Network+, and Security+ certifications ensuring comprehensive IT knowledge.

ISO 27001 Aligned

We follow ISO 27001 information security management best practices to protect your data and systems.

AWS Partner

Amazon Web Services partner with certified solutions architects for cloud infrastructure projects.

Cyber Insurance Approved

Our security standards meet requirements for cyber insurance policies, helping protect your business.

Why Melbourne Businesses Choose Us

Local Presence, Personal Service

We're not a call center in another city or country. Our Melbourne-based team provides fast on-site response and truly understands local business challenges and opportunities.

Proven Track Record

Fifteen years of consistent service and hundreds of satisfied clients speak to our reliability. We've weathered economic changes, technology shifts, and industry disruptions while keeping our clients' systems running smoothly.

Scalable Solutions

Whether you're a startup with 5 employees or an established business with 100+, we have the expertise and resources to support your growth. Our solutions scale with you.

Transparent, Fixed Pricing

No surprises, no hidden costs. Our managed service agreements include clear, predictable monthly fees so you can budget with confidence.

Strategic Partnership

We are not just fixing computers, we are helping plan your technology roadmap. Our team becomes an extension of yours, understanding your business goals and aligning IT strategy accordingly.

About Southern Performance IT